Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at furniturecup@outlook.com.

Because we process returns through multiple regional warehouses, the correct return address depends on your order, item, and delivery location. After your return request has been reviewed and accepted, our customer support team will provide the correct return warehouse address and return instructions by email.

Please do not send your return to the address shown on the original shipping package unless our customer support team specifically instructs you to do so. The sender address may belong to a carrier or fulfillment facility that is unable to receive or process customer returns.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return, or items sent to an incorrect address, will not be accepted.

You can always contact us for any return question at furniturecup@outlook.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom products, personalized or special-order items, personal care goods, hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on items clearly marked as Final Sale or on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As described above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at furniturecup@outlook.com.