SUPPORT INFORMATION
Customer Support Email:
furniturecup@outlook.com
Response Time:
Within 24–48 business hours
Business Days:
Monday to Friday
ORDER ASSISTANCE
When contacting support, please include:
• Full Name
• Order Number
• Email Address used during purchase
• Description of your question or issue
This helps us assist you faster.
Contact Us
Legal Entity Name:
HONG KONG BIG EAS TECHNOLOGY CO., LIMITED
Registered office address:
UNIT 903,9/F., CAMERON COMM CENTRE,458‑468 HENNESSY ROAD,CAUSEWAY BAY,HONG KONG
If you have any questions, feel free to contact us via e-mail: itksofino@outlook.com
Phone number: +8617336140770
Frequently asked questions
How long does shipping take?
Delivery time depends on your destination and shipping method. Economy shipping generally takes 7–25 business days, while Standard Shipping generally takes 5–15 business days depending on the country or region.
How long does order processing take?
Most orders are processed within 1–2 business days. Approximately 98% of our products are in stock and ready to ship within 24 hours.
Do you offer free shipping?
Yes. Economy Shipping is free on qualifying orders of US$20 or more. Orders under US$20 are charged US$2.95 for Economy Shipping.
How do I contact customer support?
If you have any questions about your order or shipping, please contact us at tksofino@outlook.com. Our customer support team is available Monday to Friday and typically responds within 24–48 business hours.
What if my product arrives damaged?
Contact our support team within 14 days of delivery and include photos of the issue.
Can I return my order?
Return and refund requests are reviewed individually according to our Return Policy.
Frequently asked questions
More questions? Visit the Help & FAQ Center
Yes — they're made with waterproof, non-toxic materials and stay on through normal showering. Just avoid rubbing or scrubbing the area, as friction can cause peeling.
Yes — they're non-toxic, skin-safe, and free from harmful ingredients. If you have highly sensitive skin, we recommend a quick patch test first.
Typically around 3 days. Designs on areas that rub, sweat, or wash frequently may fade faster, while smooth, less-exposed spots can last even longer.
No — they're different from permanent tattoos, but that's their advantage: change designs anytime and remove them completely with no commitment.
Very easy — application takes about 20–30 seconds (peel, press, and wet). To remove, simply wipe with an alcohol pad or rubbing alcohol, with no residue left behind.
You can request a return within 30 days of delivery, provided the item is unused with tags and original packaging. Email us at furniturecup@outlook.com to start a return, and approved refunds are issued within 10 business days.
Learn more about cancellations and returns here.
You can leave us a message on our Contact Us page or email us directly at furniturecup@outlook.com.
Our support team is available Monday through Friday and replies within 24 hours. For the fastest response, please include your order number and a brief description of your issue.